1. Cancellation Period:
Customers may cancel their order within 12 hours from the time of purchase to be eligible for a cancellation and full refund.
2. Cancellation Process:
To cancel an order, customers must contact our customer support team at info@kidsnbuddies.com or submit a cancellation request through their account on our website. Orders cannot be canceled after they have been shipped.
3. Refund Eligibility:
Orders canceled within the specified cancellation period are eligible for a full refund.
Orders canceled after the specified cancellation period may be subject to a cancellation fee or partial refund at the discretion of the company.
4. Return Period:
Customers may return products within 7 days from the date of delivery for a refund or exchange.
5. Return Process:
To initiate a return, customers must:
Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number.
Package the product securely, including all original packaging and accessories.
Clearly mark the RMA number on the outside of the package.
Ship the product back to the designated return address provided by our customer support team.
6. Refund Processing Time:
Refunds for returned products will be processed within 7 business days from the date the returned product is received and inspected by our warehouse.
7. Refund Method:
Refunds will be issued using the original payment method used for the purchase. In case of an exchange, the new product will be shipped once the returned product is received and inspected.
8. Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
9. Non-Returnable Items:
Certain products may not be eligible for return due to hygiene reasons, copyright restrictions, or other factors. These products will be clearly marked as non-returnable on our website.
10. Damaged or Defective Products:
If a product arrives damaged or defective, customers must contact our customer support team within 3 days of delivery to arrange for a replacement or refund.
11. Policy Updates:
We reserve the right to update our Cancellation & Return Policy at any time. Any changes will be communicated to customers through our website or via email.